1) Delivery Areas 配送范围
We provide delivery service within 47.99km radius from our store (147 Rideau Street, Ottawa ON K1N 5X4)
我们提供距离店铺（147 Rideau Street, Ottawa ON K1N 5X4）47.99公里半径范围内的配送服务。
2) Delivery Time 配送时间
SAME-DAY DELIVERY: Your groceries can be delivered as early as the same day if the order is placed before 1 PM.
Deliveries are scheduled between 12 PM and 18 PM
NEXT-DAY DELIVERY: Your groceries can be delivered as early as the next day if the order is placed after 1 PM.
Deliveries are scheduled between 12 PM and 18 PM
当天配送：在下午1点之前下单，您的订单最早可于当天送达。
送货时间为中午12点至下午6点。
次日送达：在下午1点之后下单，您的订单最早可于次日送达。
送货时间为中午12点至下午6点。
3) Delivery Charges 收费
*Distance means the distance in a straight line from 147 Rideau Street, Ottawa ON K1N 5X4 to your delivery address, shipping cost will calculate automatically at check out page.
*距离是指从147 Rideau Street, Ottawa ON K1N 5X4到您的送货地址的直线距离，运费将在结账页面自动计算。
4) Delivery Instructions 配送须知
The delivery driver will call or send an SMS prior to arrival. Please ensure that your phone line is open and someone is available to receive the order.
- If the driver calls three times without receiving an answer, please choose one of the following options:
1. Allow the driver to leave the package at the lobby. Please note that we will not be responsible for any loss of the package if you choose this option.
2. Request redelivery. A delivery fee will be applied for the redelivery.
(The default option is 1. Please email us if you choose option 2.)
*NOTE: Due to the high risk of package theft, we strongly advise you to pick up your package upon the first attempt of delivery. We will not be responsible for any loss of the package in such cases.
- To avoid missed deliveries, please ensure that the address provided is correct.
- For all condominiums/apartments, delivery will be made to the lobby for pickup.
- For houses/townhouses, delivery will be made to the front door/side door only. Our drivers cannot deliver to the back door due to safety reasons.
- Delivery may be delayed due to unforeseen circumstances.
注：司机会在到达前打电话通知，其会将包裹放在楼下（公寓）或门口（house），请保持电话畅通！
*️温馨提醒：公寓楼偷窃事件频发，请在接到电话后即刻下楼领取，如有丢失，恕不负责。
司机会拨打电话3次，假如电话无法接听，请您选择：
1. 司机把包裹放在楼下。如选择放在楼下，包裹丢失概不负责。
2. 二次配送。如选择二次配送，需支付司机二次配送的运费。
（默认选择1放在楼下，如选择2请邮件告知我们）
*请确保订单电话号码准确无误，以便通知送货。请提供加拿大号码，保持电话接听状态。
5) In-Store Pick Up 门店自取
1. Available Products
Products in all categories, including Snacks, Food Essentials, Beauty & Household, Frozen are available in this service.
2. Pick Up Time
We will try our best to process your order within 1 hour during our business hour (12 pm. to 9 pm. local time Monday to Sunday). Please wait for our system notification prior store pickup.
3. Charges
There's no additional charge for in-store pick up costumer.
Note:
- Pick up time may be delayed due to unforeseen reasons.
